1. Introduction
Service Support Solutions ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website or engages our services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our website at servicesupportsolutions.us or by engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our site or submit your information through our contact forms.
2. Information We Collect
We collect information in two ways: information you provide directly and information collected automatically when you use our site.
Information you provide: When you submit a contact form, request a quote, or communicate with us by email or phone, you may provide your name, email address, phone number, business name, and a description of your project or inquiry. We only collect what you choose to share.
Information collected automatically: When you visit our site, we may automatically receive standard technical data including your IP address, browser type and version, operating system, referring URL, pages visited, and time spent on pages. This data is collected through standard web server logs and, if applicable, analytics tools. We do not use this data to identify you personally.
3. How We Use Your Information
We use the information we collect solely to operate and improve our business. Specifically, we use it to respond to your inquiries and project requests, prepare quotes and statements of work, fulfill services outlined in a project agreement, communicate project updates and relevant information, improve the performance and content of our website, and comply with applicable legal obligations. We do not use your information for automated profiling, behavioral advertising, or any purpose unrelated to our direct business relationship with you.
4. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We do not share your information with advertisers or data brokers. We may share your information only in the following limited circumstances: with trusted service providers who assist us in operating our website or delivering our services, provided they are bound by confidentiality obligations consistent with this policy; when required to do so by law, court order, or government authority; and to protect the rights, property, or safety of Service Support Solutions, our clients, or others. Any third-party service providers we use are required to handle your data responsibly and are prohibited from using it for their own purposes.
5. Cookies and Tracking
Our website may use cookies, which are small text files stored on your device, to improve your experience. Cookies allow our site to remember your preferences and help us understand how visitors interact with our pages. We use only functional and analytics cookies, and we do not use cookies for targeted advertising or cross-site tracking. You may disable cookies through your browser settings at any time. Doing so may limit certain functionality of the site but will not prevent you from accessing our content.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sending sensitive financial or identity information through web forms or email.
7. Your Rights and Choices
You have the right to request access to the personal information we hold about you, to request that we correct inaccurate information, and to request that we delete information we are not legally required to retain. To exercise any of these rights, please contact us directly using the information in Section 11 of this policy. We will respond to your request within a reasonable time and in accordance with applicable law. If you no longer wish to receive communications from us, you may opt out at any time by contacting us directly.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of completed engagements, responding to legal or contractual obligations, and improving our services. Contact form submissions that do not result in a project engagement are generally retained for no longer than 24 months. Client project records may be retained longer to satisfy our legal and contractual obligations. Upon request, we will delete information we are not required to keep by law.
9. Third-Party Links
Our website may contain links to third-party websites, tools, or platforms. These links are provided for convenience and do not imply any endorsement or affiliation. Once you leave our site by clicking a third-party link, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any external site. We encourage you to review the privacy policies of any third-party site you visit.
10. Children's Privacy
Our services are intended for business owners, operators, and professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal information through our website, we will take reasonable steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.
11. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a concern about how your data is handled, please contact us directly.
Service Support Solutions
3112 Chartiers Ave
Pittsburgh, PA 15204
Email: contact@servicesupportsolutions.us
Phone: +1 (386) 251-8844